Orders shipped next working day.
Orders are shipped with Canada post expedited service.
Email of tracking number is sent to you the day your package is shipped.
Delivery takes 2-14 working days depending on geographic distance from Toronto.
A street number is required for delivery.
Parcels must be delivered to a secure location. If no one can accept the parcel a card will be left informing you that the parcel is waiting to be picked up at the nearest Post Office.
If you receive a card from the Post Office you are responsible for picking up the parcel. There will be no subsequent delivery attempts by the post office.
- Special Note: Some remote areas in Canada incur “beyond Charges” from Canada post. If your delivery address is in a beyond area these charges will be added to your order regardless of order size. You will be contacted for authorization by email before such orders are shipped.
- Contact our office for return authorization.
- Returns are your responsibility until they are received in our warehouse.
- Merchandise must be returned to us freight prepaid.
- Refunds will not be issued until items are received in good condition in our warehouse.
- Returns must be shipped with the post office ground service.
- We recommend insured mail to protect you against loss or damage during shipping.
- All original paperwork that was initially received with order must be included in return shipments.
- Merchandise must be returned in its original packaging, unopened and cannot be used or damaged in any way.
- If this procedure is not followed we reserve the right to withhold full or partial refund at our discretion
****If the item has been engraved it is NOT returnable, if the engraving is the same as the characters entered in on our engraving entry line during your purchase.****
***When returning or cancelling any item or order (excluding special ordered items) certain charges may apply, a standard restocking fee of 10% of your original orders grand total, will be charged and deducted from your total refund amount***
**If the item being returned is a special order item, the only refund that may be issued upon the return and assessment of your special order product is store credit and a restocking fee of up to 10% may apply**
*Please ensure when returning an item that you place your order number and information inside the parcel so we can quickly match it up and get the appropriate credits issued.*
Please contact us with any questions. Tel: 1 800 263 7402